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Harvesting the wisdom of the crowd: using online ratings to explore care experiences in regions.
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Series / Report no.
Open Access
Type
Article
Language
en
Date
2018-10-20
Research Projects
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Journal Issue
Title
Harvesting the wisdom of the crowd: using online ratings to explore care experiences in regions.
Translated Title
Published in
BMC Health Serv Res 2018; 18(1):801
Abstract
Regional population health management (PHM) initiatives need an understanding of regional patient experiences to improve their services. Websites that gather patient ratings have become common and could be a helpful tool in this effort. Therefore, this study explores whether unsolicited online ratings can provide insight into (differences in) patient's experiences at a (regional) population level.