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dc.contributor.authorLoeber JG
dc.contributor.authorDiependaal GAM
dc.contributor.authorElvers LH
dc.date.accessioned2012-12-12T19:51:17Z
dc.date.available2012-12-12T19:51:17Z
dc.date.issued1993-12-31
dc.identifier980301001
dc.identifier.urihttp://hdl.handle.net/10029/260253
dc.description.abstractThe Unit Teratology, Endocrinology and Perinatal Screening (TEP) carries out its prenatal screening activities under a STERLAB certified quality system. To assess the quality of the service to the requesters of the analyses a questionnaire was held among them. The results indicate a general satisfaction. Most of the remarks concerned the turnover time comprising the analytical and administrative procedures. It is expected to reduce the period by alterations in the time schedule within the laboratory. On the other hand, the laboratory urges the requesters to fill out the sample forms legibly and completely and to send in the samples as soon as possible after obtaining them.<br>
dc.description.sponsorshipRIVM
dc.format.extent20 p
dc.language.isonl
dc.publisherRijksinstituut voor Volksgezondheid en Milieu RIVM
dc.relation.ispartofRIVM Rapport 980301001
dc.relation.urlhttp://www.rivm.nl/bibliotheek/rapporten/980301001.html
dc.subject05nl
dc.subjectprenatale screeningnl
dc.subjectkwaliteitsborgingnl
dc.subjectcertificatienl
dc.subjectprenatal diagnosisen
dc.subjectquality assuranceen
dc.subjectcertificationen
dc.subjectcustomer satisfactionen
dc.subjectklantvriendelijkheiden
dc.titleDe klantvriendelijkheid bij de prenatale screening onder de loep genomennl
dc.title.alternative[Customer satisfaction in prenatal screening assessed.]en
dc.typeReport
dc.date.updated2012-12-12T19:51:18Z
html.description.abstractThe Unit Teratology, Endocrinology and Perinatal Screening (TEP) carries out its prenatal screening activities under a STERLAB certified quality system. To assess the quality of the service to the requesters of the analyses a questionnaire was held among them. The results indicate a general satisfaction. Most of the remarks concerned the turnover time comprising the analytical and administrative procedures. It is expected to reduce the period by alterations in the time schedule within the laboratory. On the other hand, the laboratory urges the requesters to fill out the sample forms legibly and completely and to send in the samples as soon as possible after obtaining them.&lt;br&gt;


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