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    Kwaliteitskosten: Wat baat het?

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    Authors
    Bisschop A
    Engel HWB
    Type
    Report
    Language
    nl
    
    Metadata
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    Title
    Kwaliteitskosten: Wat baat het?
    Translated Title
    Evaluation of quality systems
    Publiekssamenvatting
    Voor de evaluatie van de implementatie van kwaliteitszorgsystemen binnen het RIVM werd een kosten-baten onderzoek uitgevoerd. De baten blijken grotendeels door het toepassen van een voor dat doel ontwikkelde methode meetbaar gemaakt te kunnen worden. In essentie bestaat deze methode uit het formuleren en toepassen van relevante prestatie-indicatoren. Het meetinstrument blijkt in verschillende werksituaties toepasbaar voor het meten en de monitoring van kwaliteitsverbeteringen. Het grondpatroon en de aanpak van de methodiek is in de vorm van een Handleiding als Bijlage aan dit rapport toegevoegd. Voor de conclusies betreffende de kosten en de baten van kwaliteitszorgsystemen wordt verwezen naar de daarvan gegeven samenvatting.
    An investigation concerning costs-benefits was carried out for the evaluation of the implementation of quality systems in the National Institute of Public Health and the Environment. The benefits largely can be made measurably by the application of a special developed method. The method consists in essence of the development and application of relevant performance-indicators. It appears that the method can be employed in different work-situations for the measurement and the monitoring of quality-improvements. The fundamental features and the approach of the method are presented in an Appendix of this report as an Instruction Manual. For the summary of the conclusions, both concerning costs and benefits, the reader is referred to the included review.
    Sponsors
    RIVM
    URI
    http://hdl.handle.net/10029/261744
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